Trusted Partner Service Satisfaction Guarantee

Terms and Conditions

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The Management Trust understands that every unit under our care is someone’s home. Accordingly, we expect the highest standards of professionalism and service from our self and our service providers. In the spirit of this partnership, the Trusted Partner Service Satisfaction Guarantee ensures our clients that if they are dissatisfied with the work provided by our enrolled partners for any reason, The Management Trust will make it right. It’s as simple as that!

The Trusted Partner Service Satisfaction Guarantee is subject to the following terms and conditions:

• If you are dissatisfied with the service of a Trusted Partner and wish to invoke this guarantee, a written claim to your assigned community manager must be made within 30 days of the date of the service in question or completion of the contracted project.
• This guarantee applies only to community association clients of The Management Trust, and not individual consumers or the general public.
• The Management Trust will work closely with the Trusted Partner to ensure your satisfaction is achieved. If we are not successful in that effort, we will engage and pay a third party for remediation up to the guarantee limit of $2,500.00 per Trusted Partner per year.
• If a claim is made, community association clients agree to grant The Management Trust authority to take whatever corrective actions are necessary to ensure future satisfaction, up to and including termination of services by the Trusted Partner.
• It is expressly understood that The Management Trust is not a party to any contract between a Trusted Partner and any community association client of The Management Trust.
• While we have taken steps to prequalify and risk-manage enrolled Trusted Partners, we do not endorse or recommend their services. Community association clients’ rights with respect to the services provided by enrolled Trusted Partners shall be governed by written contract with the Trusted Partner and/or any applicable laws and regulations. Trusted Partners are not employees or agents for The Management Trust, nor is The Management Trust an agent for any Trusted Partner.